We know that the times we are living are not easy. We want to thank you for taking care of yourself and your loved ones, for staying strong and not losing hope, because by taking care of yourself, you are taking care of us all.

We want to tell you that for Hacienda Los Picachos it has been a life lesson and we are making every effort to get ahead and keep you safe during your stay with us.

We continue to closely monitor the situation around COVID-19 and are following the guidance of experts and health authorities. We have adapted our prevention and hygiene processes to guarantee the maximum safety and well-being of our guests and collaborators.

In this sense, we are taking the maximum precautions in our facilities and we would like to mention some of them:

• Training our collaborators in hygiene and safety processes.
• Adaptation of hygiene and safety protocols: We have updated all our protocols and processes based on the recommendations of experts from around the world in safety and hygiene.
• Complete and continuous sanitization and disinfection of common areas.
• Sanitization and disinfection of rooms.
• Sanitization and disinfection of restaurants.
• Sanitization and disinfection gym, spa, temazcal and boutique.
• Adaptation of our operation to maintain the necessary safety and hygiene.
• We also have a contactless payment system through a unique payment link.
• All our areas and rooms will have aroma diffusers that will also have a component that will sanitize and disinfect the places. This component is of natural origin so it is safe at all times.
• We will use electrostatic nebulizers to disinfect all our facilities.
• We will have personnel specifically responsible for maintaining and reviewing compliance with our hygiene and safety protocols. Your safety is our priority at all times.
• Use of Lysol for disinfection of areas.
• Everyone must wear a face mask to enter the hotel.

We have the First Health certification that the destination of San Miguel de Allende grants to those businesses that comply with all the sanitary protocols to keep their customers safe. As well as the distinctive Guanajuato Sano granted by the state government.